{"id":11,"date":"2025-07-03T17:22:34","date_gmt":"2025-07-03T15:22:34","guid":{"rendered":"https:\/\/illuminiatures.fr\/catalogue\/?page_id=11"},"modified":"2025-09-03T02:49:09","modified_gmt":"2025-09-03T00:49:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview \/ <em>Aper\u00e7u<\/em><\/h2>\n\n\n\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p>Non-returnable items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Downloadable products<\/li>\n<\/ul>\n\n\n\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<p>There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n\n\n\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n<p><em>Notre politique de remboursement et de retour est valable 30 jours. Pass\u00e9 ce d\u00e9lai, nous ne pouvons pas vous offrir un remboursement complet ni un \u00e9change.<\/em><\/p>\n\n\n\n<p><em>Pour pouvoir b\u00e9n\u00e9ficier d&#8217;un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l&#8217;avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d&#8217;origine.<\/em><\/p>\n\n\n\n<p><em>Articles non retournables\u00a0:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Cartes cadeaux<\/em><\/li>\n\n\n\n<li><em>Produits t\u00e9l\u00e9chargeables<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds \/ <em>Remboursements<\/em><\/h2>\n\n\n\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n<p><em>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous confirmer sa r\u00e9ception. Nous vous informerons \u00e9galement de l&#8217;approbation ou du rejet de votre remboursement.<\/em><\/p>\n\n\n\n<p><em>Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement initial, sous un d\u00e9lai de quelques jours.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or missing refunds \/ <em>Remboursements tardifs ou manquants<\/em><\/h3>\n\n\n\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at illuminiatures@gmail.com.<\/p>\n\n\n\n<p><em>Si vous n&#8217;avez pas encore re\u00e7u votre remboursement, veuillez d&#8217;abord consulter \u00e0 nouveau votre compte bancaire. <\/em><\/p>\n\n\n\n<p><em>Contactez ensuite votre banque\u00a0: l&#8217;affichage officiel de votre remboursement peut prendre un certain temps. <\/em><\/p>\n\n\n\n<p><em>Contactez ensuite votre banque. Un d\u00e9lai de traitement est souvent n\u00e9cessaire avant qu&#8217;un remboursement ne soit effectu\u00e9. <\/em><\/p>\n\n\n\n<p><em>Si vous n&#8217;avez toujours pas re\u00e7u votre remboursement apr\u00e8s avoir effectu\u00e9 toutes ces \u00e9tapes, veuillez nous contacter \u00e0 l&#8217;adresse illuminiatures@gmail.com.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sale items \/ <em>Articles sold\u00e9s<\/em><\/h3>\n\n\n\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<p><em>Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s. Les articles sold\u00e9s ne sont pas remboursables.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges \/ <em>\u00c9changes<\/em><\/h2>\n\n\n\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at illuminiatures@gmail.com and send your item to: Illuminiatures, N. Cahuzac, 6 rue des \u00c9rables, 81130 Cagnac-Les-Mines, France.<\/p>\n\n\n\n<p><em>Nous rempla\u00e7ons uniquement les articles d\u00e9fectueux ou endommag\u00e9s. Pour un \u00e9change contre le m\u00eame article, envoyez-nous un e-mail \u00e0 illuminiatures@gmail.com et renvoyez votre article \u00e0\u00a0: Illuminiatures, N. Cahuzac, 6 rue des \u00c9rables, 81130 Cagnac-Les-Mines, France.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gifts \/ <em>Cadeaux<\/em><\/h2>\n\n\n\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n<p><em>Si l&#8217;article \u00e9tait marqu\u00e9 comme cadeau lors de l&#8217;achat et qu&#8217;il vous a \u00e9t\u00e9 exp\u00e9di\u00e9 directement, vous recevrez un avoir d&#8217;un montant \u00e9quivalent \u00e0 celui de votre retour. D\u00e8s r\u00e9ception de l&#8217;article retourn\u00e9, un ch\u00e8que-cadeau vous sera envoy\u00e9 par courriel. <\/em><\/p>\n\n\n\n<p><em>Si l&#8217;article n&#8217;\u00e9tait pas marqu\u00e9 comme cadeau lors de l&#8217;achat, ou si le destinataire du cadeau a fait livrer la commande \u00e0 son adresse pour vous l&#8217;offrir ult\u00e9rieurement, nous lui rembourserons et il sera inform\u00e9 de votre retour.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns \/ <em>Retours<\/em><\/h2>\n\n\n\n<p>To return your product, you should mail your product to: Illuminiatures, N. Cahuzac, 6 rue des \u00c9rables, 81130 Cagnac-Les-Mines, France.<\/p>\n\n\n\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<p><em>Pour retourner votre produit, vous devez l&#8217;envoyer par courrier \u00e0 : Illuminiatures, N. Cahuzac, 6 rue des \u00c9rables, 81130 Cagnac-Les-Mines, France.<\/em><\/p>\n\n\n\n<p><em>Les frais de retour sont \u00e0 votre charge. Ces frais ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de celui-ci. <\/em><\/p>\n\n\n\n<p><em>Le d\u00e9lai de r\u00e9ception du produit \u00e9chang\u00e9 peut varier selon votre lieu de r\u00e9sidence. <\/em><\/p>\n\n\n\n<p><em>Si vous retournez des articles plus chers, vous pouvez envisager d&#8217;utiliser un service de livraison avec suivi ou de souscrire une assurance livraison. Nous ne garantissons pas la r\u00e9ception de votre article retourn\u00e9.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help? \/ <em>Besoin d&#8217;aide ?<\/em><\/h2>\n\n\n\n<p>Contact us at illuminiatures@gmail.fr for questions related to refunds and returns.<\/p>\n\n\n\n<p><em>Contactez-nous \u00e0 illuminiatures@gmail.fr pour toute question relative aux remboursements et retours.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview \/ Aper\u00e7u Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Illuminiatures<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Illuminiatures\" \/>\n<meta property=\"og:description\" content=\"Overview \/ Aper\u00e7u Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Illuminiatures\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T00:49:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - Illuminiatures\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/#website\"},\"datePublished\":\"2025-07-03T15:22:34+00:00\",\"dateModified\":\"2025-09-03T00:49:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/#website\",\"url\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/\",\"name\":\"Illuminiatures\",\"description\":\"Illuminated manuscripts \\\/ Enluminures\",\"publisher\":{\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/#organization\",\"name\":\"Illuminiatures\",\"url\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Flower-17-illu.gif\",\"contentUrl\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Flower-17-illu.gif\",\"width\":361,\"height\":361,\"caption\":\"Illuminiatures\"},\"image\":{\"@id\":\"https:\\\/\\\/illuminiatures.fr\\\/catalogue\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Illuminiatures","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/","og_locale":"en_GB","og_type":"article","og_title":"Refund and Returns Policy - Illuminiatures","og_description":"Overview \/ Aper\u00e7u Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original [&hellip;]","og_url":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/","og_site_name":"Illuminiatures","article_modified_time":"2025-09-03T00:49:09+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/","url":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/","name":"Refund and Returns Policy - Illuminiatures","isPartOf":{"@id":"https:\/\/illuminiatures.fr\/catalogue\/#website"},"datePublished":"2025-07-03T15:22:34+00:00","dateModified":"2025-09-03T00:49:09+00:00","breadcrumb":{"@id":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/illuminiatures.fr\/catalogue\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/illuminiatures.fr\/catalogue\/"},{"@type":"ListItem","position":2,"name":"Refund and Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/illuminiatures.fr\/catalogue\/#website","url":"https:\/\/illuminiatures.fr\/catalogue\/","name":"Illuminiatures","description":"Illuminated manuscripts \/ Enluminures","publisher":{"@id":"https:\/\/illuminiatures.fr\/catalogue\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/illuminiatures.fr\/catalogue\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/illuminiatures.fr\/catalogue\/#organization","name":"Illuminiatures","url":"https:\/\/illuminiatures.fr\/catalogue\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/illuminiatures.fr\/catalogue\/#\/schema\/logo\/image\/","url":"https:\/\/illuminiatures.fr\/catalogue\/wp-content\/uploads\/2025\/07\/Flower-17-illu.gif","contentUrl":"https:\/\/illuminiatures.fr\/catalogue\/wp-content\/uploads\/2025\/07\/Flower-17-illu.gif","width":361,"height":361,"caption":"Illuminiatures"},"image":{"@id":"https:\/\/illuminiatures.fr\/catalogue\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":163,"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/pages\/11\/revisions\/163"}],"wp:attachment":[{"href":"https:\/\/illuminiatures.fr\/catalogue\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}